Alright! so how does this virtual survey really work ?
While conducting the virtual survey, the V-View Surveyor will "walk through" the entire home with your assistance, by you showing them the items and goods that you plan on relocating. It is extremely important that you show them each and every item, going through each room or area very slowly. Remember that this survey is completed in no rush conditions by the V-View Surveyor, so please don't rush yourself either! The great success of this virtual survey relies on its accuracy, which is achieved mainly by having it done in a comfortable and slow paced environment, to allow the V-View Surveyor to document everything they "see" in the best possible way.
so let me understand this clearly, someone is actually viewing the inside of my home ?
Yes. A V-View survey is done remotely, through a live video meeting. Simply said, a V-View relocation surveyor will interact with you through cameras on your smartphone or tablet and on a computer from the surveyor’s side. You will see each other, and during the survey, the V-View relocation surveyor will see the items inside your home, as you point the smartphone or tablet camera toward the items - furniture, appliances, closets with clothing and shoes, shelves with books and any other item that needs to be relocated.
does v-view assist me in choosing a relocation company ?
Not directly. V-View does not refer you or connect you to any relocation companies. V-View provides you with a detailed survey report so you may contact some relocation companies directly and submit the survey report from V-View to them in order to obtain a relocation quote directly from each company.
is v-view affiliated with any relocation company ?
V-View is not affiliated with any relocation company or group. V-View is a completely neutral 3rd party advising company which handles virtual relocation surveys to provide the client with a professional and accurate neutral observation along with documentation of the survey, in order for the client to possibly request multiple rate quotations based on the neutral survey report they receive from V-View.
how much time in advance do i need to schedule an online virtual survey with the v-view team ?
The V-View team is very flexible and tries to accommodate as many clients as possible in their own requested time frame. Sometimes, surveys may be performed the same day or within 24-48 hours of initial inquiry.
what happens after i schedule the virtual survey online with v-view ?
Upon completion of the online reservation for a virtual survey, you will receive an email confirmation for the date and time of the survey, along with details about connecting to the virtual survey. If the reservation is done several days or more prior to the meeting date, you will also be receiving a reminder via email about 24 hours prior to the planned Virtual Survey time. It is highly recommended to "get online" in order to join the virtual survey about 5-10 minutes ahead of the scheduled time, simply to make sure that everything is functioning properly "technology wise" from your side. Around the scheduled time, a V-View Surveyor will be contacting you via the preferred method of meeting in order to start the online meeting for the virtual survey.
when am i being charged for the virtual relocation survey ?
You will be charged for the survey at the time of reservation, only after your agreed date and time has been confirmed by V-View.
is there a difference in price for a virtual survey with v-view based on the size of my home ?
Yes. Prices are determined based on several size ranges of homes. You may learn more about it on our Rates page.
i have a really small home. is it even worth it having a 3rd party neutral survey done ?
Accuracy and a neutral opinion are always very important, no matter the size of your home. Inaccuracy in estimated volume and weight may cost you, the client, a few to many hundreds of dollars, even on a very small relocation job, especially when your shipment is sent overseas.
do i need to estimate anything myself or prepare anything before the scheduled online survey ?
You do not need to estimate anything but please have your smartphone or tablet fully charged. It is very important for you to be present at the virtual survey and cooperative with the V-View Relocation Surveyor in order to make the survey a success and to have a very accurate and detailed report in your hands after completion of the live video meeting.
do i need to start measuring the items of my home while the virtual survey is being performed ?
No. You do not have to constantly measure the items during the virtual survey. However, rarely, the virtual surveyor may ask for some additional clarification regarding an item they are uncertain about, therefore having a tape measure easily available during a virtual survey may indeed assist in clarifying an item, but again, it is absolutely not a requirement.
what happens after i finish showing everything to the v-view surveyor ?
Upon completion of the virtual survey of your home, you can ask any general informative questions you may have in regards to the continuation of the whole process. Once the virtual meeting is completed, you will receive an email a short time later with a detailed report of the survey that was done. The report will include a variety of parameters that will make it extremely convenient for any Relocation (Shipping / Moving) Company to rely on this report and to provide you with a very accurate relocation quote based on the details from the virtual survey. Presenting the same accurate survey report to several relocation companies makes it easier for you to compare prices as "Apples to Apples" and base yourself on the same "Apples"!
can i change items from my inventory list later on after completion of the survey ?
The Online Virtual Survey is done in order to provide you with a full, detailed report that will take all uncertainty out of the loop. In order to truly succeed in doing that, we highly recommend the client to show the Virtual Surveyor everything in the home, even items that you consider questionable for the relocation. V-View will be able to provide you details in the final report about all the items in question, so you will be able to decide later on if you would want to take those items with you or not. Those items will be logged separately to make it easy to be quoted by the relocation company as an additional part of your shipment.
what should i do after obtaining the survey report from the v-view relocation surveyor ?
Once the detailed survey report is sent to you via email, you may contact multiple relocation (moving) companies and ask them for rate quotations based on the summarized figures received from V-View. The figures will detail the estimated volume and weight that was surveyed (virtually viewed) during your online survey and relocation (moving) companies will be able to offer you a rate quotation, often a binding rate quotation, based on the provided survey report.